Legal Document

kikya Terms & Conditions

Please read these Terms & Conditions carefully before registering or using kikya. By accessing kikya.vip, you confirm that you have read, understood, and agree to be bound by these terms.

📅 Last updated: January 2026. These terms supersede all previous versions.
Key Policy Highlights
21+ Age Limit

Account registration and gameplay is strictly for adults aged 21 and above.

One Account Only

Each player may hold exactly one account. Duplicate accounts will be closed.

BDT Transactions

All deposits and withdrawals settle in BDT via bKash, Nagad, Rocket, or Upay.

Fair Play Required

Any form of bonus abuse, fraud, or collusion results in immediate account closure.

Bonus Wagering

All bonuses carry wagering requirements before withdrawal is permitted.

Terms May Change

kikya reserves the right to update these terms. Continued use constitutes acceptance.

1

Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "Account Holder") and kikya ("kikya", "we", "us", "the Platform") governing your access to and use of the kikya.vip website, all associated games, betting markets, promotions, and related services (collectively, the "Services"). By accessing kikya.vip, creating an account, making a deposit, or placing a bet, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them without reservation.

If you do not agree with any part of these Terms, you must not access or use the Services. Your continued use of the Services following any modification to these Terms shall constitute your acceptance of the updated Terms. kikya recommends reviewing this page periodically to remain informed of any changes.

Important: These Terms apply to all users of kikya.vip regardless of device, location within Bangladesh, or game type accessed. The Terms are written in English. In the event of any discrepancy between language versions, the English version shall prevail.
2

Definitions

The following terms have the meanings ascribed to them below wherever they appear in these Terms:

  • "Account"

    The personal account registered by a Player on kikya.vip, used to access the Services, manage funds, and track gaming activity.

  • "Balance"

    The total amount of real-money funds held in a Player's Account, denominated in BDT, available for wagering or withdrawal subject to these Terms.

  • "Bonus Funds"

    Any promotional credits awarded to a Player's Account by kikya that are subject to wagering requirements before they can be converted to withdrawable real-money funds.

  • "Services"

    All products, games, betting markets, promotions, customer support, and related features made available through kikya.vip, including but not limited to casino games, sports betting, crash games, fish games, and slots.

  • "Wagering Requirement"

    The total value of bets a Player must place using Bonus Funds — calculated as a specified multiple of the bonus amount — before those funds become eligible for withdrawal as real money.

3

Eligibility and Age Restriction

Access to and use of the Services is subject to the following eligibility conditions. kikya reserves the right to request documentary proof of eligibility at any time and to suspend or close an Account pending verification.

  • You must be at least 21 years of age. kikya enforces a strict minimum age policy and will void any winnings and close any Account found to belong to a person under 21.
  • You must be a natural person acting on your own behalf. Corporate entities, bots, and automated scripts may not register or use Accounts.
  • You must provide accurate and complete registration information. kikya may require KYC (Know Your Customer) documents — such as a national ID or passport — to verify your identity before processing withdrawals.
  • You must not be self-excluded from gambling services or have been issued a court order, injunction, or regulatory directive preventing you from accessing gambling platforms.
  • You must hold and use a valid BDT payment method (bKash, Nagad, Rocket, Upay, or supported bank account) for all Account funding. Third-party payment accounts are not permitted.

kikya may conduct age verification and identity checks at any point during the Account lifecycle, including at the time of withdrawal. During any pending verification, withdrawals may be held and gameplay may be restricted. kikya's decision regarding eligibility is final.

4

Account Registration and Security

Each eligible person may register one Account only. kikya does not permit the creation of multiple Accounts by the same individual, whether under the same name, different names, different email addresses, or different BDT wallet numbers. Duplicate Accounts will be closed and any balances forfeited. To register an Account on kikya, you must provide:

  • A valid email address that you own and control, which will serve as your primary Account identifier and the address to which kikya will send account-related communications.
  • A strong, unique password that is not shared with any other online account or service. kikya recommends a minimum of 10 characters combining uppercase letters, lowercase letters, numbers, and special characters.
  • Your accurate date of birth, confirming that you are aged 21 or above at the time of registration.
  • A valid BDT mobile wallet number (bKash, Nagad, Rocket, or Upay) or supported bank account details in your own name, matching the payment method you intend to use for deposits and withdrawals.
  • Accurate personal details including your full legal name and contact mobile number as registered with your BDT wallet provider.

You are solely responsible for maintaining the confidentiality of your Account credentials . Any activity that occurs under your Account credentials is your sole responsibility, regardless of whether you authorised that activity. You must notify kikya immediately at [email protected] if you suspect unauthorised access to your Account. kikya will not be liable for any loss arising from unauthorised use of your Account credentials where you have failed to maintain their security.

Security Notice: kikya staff will never ask for your full password via email, chat, or telephone. If you receive any such request, treat it as fraudulent and contact support immediately at [email protected].
5

Deposits and Withdrawals

kikya processes all Account funding and withdrawal transactions exclusively in BDT (Bangladeshi Taka). The following conditions apply to all deposit and withdrawal requests:

  • Deposits must be made using a BDT payment method registered in your own name — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other supported banking channels. Third-party deposits are strictly prohibited and will be refunded less any applicable processing fees.
  • Minimum and maximum deposit amounts may vary by payment method and promotion. Current limits are displayed at the time of deposit within your Account cashier. kikya reserves the right to amend deposit limits at its discretion.
  • Withdrawal requests are processed to the same BDT payment method used for the most recent qualifying deposit, subject to identity verification. kikya targets withdrawal processing within 24 hours for verified Accounts, though actual transfer times may vary depending on the payment provider.
  • Withdrawals of Bonus Funds are not permitted until all applicable wagering requirements have been fully satisfied. Attempting to withdraw Bonus Funds before meeting wagering requirements will result in the forfeiture of the bonus and any associated winnings.
  • kikya reserves the right to request additional KYC documentation before processing any withdrawal request. Where documentation is requested, the withdrawal will be held pending receipt and approval of satisfactory documents. No interest accrues on held funds.

kikya does not charge fees on standard deposits or withdrawals. However, your BDT wallet provider (bKash, Nagad, Rocket, Upay) may apply their own transaction fees in accordance with their standard service terms. kikya has no control over third-party provider fees and accepts no liability for them.

In the event that a deposit is made in error or a transaction is duplicated, the Player must contact kikya support at [email protected] without delay. kikya will investigate and, where a genuine error is confirmed, credit or refund the erroneous amount at its discretion. Resolution timelines will depend on the payment provider involved.

6

Bonuses and Promotions

kikya offers a range of bonuses and promotional offers to eligible Players. All bonuses are subject to the following general conditions, in addition to any specific terms communicated at the time the bonus is offered:

  • Bonuses are available to verified Accounts in good standing only. kikya reserves the right to withhold bonus credits pending completion of KYC verification or where an Account is under review for any reason.
  • All Bonus Funds carry a wagering requirement that must be met in full before the bonus or any winnings derived from it may be withdrawn. The applicable wagering requirement multiplier will be stated clearly at the time the bonus is offered or in the specific promotion's terms.
  • Bonuses and free spins may be subject to game restrictions. Certain game categories — including but not limited to live casino tables and specific jackpot slots — may be excluded from wagering requirement contributions. Exclusions will be stated in the bonus-specific terms.
  • Bonus offers are intended for personal recreational use only. Any evidence of bonus abuse — including but not limited to multi-accounting, arbitrage betting, systematic exploitation of promotions, or use of automated tools — will result in forfeiture of the bonus, cancellation of associated winnings, and may result in permanent Account closure.
  • Bonuses expire if not used within the period specified in the bonus offer. Expired Bonus Funds are forfeited automatically and will not be reinstated under any circumstances.

kikya reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice, provided that any such change does not materially affect a Player who has already activated and is actively meeting the wagering requirements of that bonus.

Rollover Note: The wagering requirement (rollover) on any kikya welcome bonus or reload bonus applies to the bonus amount only, unless otherwise stated. Please read the specific promotion page for the exact rollover multiple, eligible games, and expiry window before claiming any offer.
7

Game Rules and Fair Play

All games available through kikya are operated using certified Random Number Generator (RNG) software audited by independent third-party testing laboratories. Return to Player (RTP) percentages for all slot and RNG table games are published within the game information panels. The following rules apply to all gameplay:

  • The result of any completed game round is final and cannot be reversed, except in the event of a demonstrable technical malfunction that materially affected the outcome. In such cases, kikya will investigate and apply a fair resolution at its discretion.
  • In the event of a technical failure during a live casino session — including but not limited to disconnection, server interruption, or streaming failure — the game provider's documented incident resolution procedure will apply. kikya is not liable for losses resulting from technical failures on the game provider's infrastructure.
  • Bets placed on sporting events are subject to the event-specific rules published in the sports betting section at the time the bet is placed. kikya follows standard international sports betting settlement rules for cricket, football, and other supported markets.
  • Maximum win limits may apply to individual game rounds, bet types, or cumulative session winnings. Where a maximum win limit applies, any winnings above that limit will be forfeited. Applicable limits are displayed within the relevant game or promotion information.

kikya reserves the right to void any bet or game result where there is evidence of system error, data feed error, human error in odds compilation, or any circumstances that made the bet manifestly incorrect at the time it was accepted. In such cases, the staked amount will be returned to the Player's Balance.

8

Prohibited Conduct

The following conduct is strictly prohibited on kikya. Engaging in any of the following may result in immediate Account suspension or permanent closure, forfeiture of all Account balances including real-money funds and Bonus Funds, and may be reported to relevant authorities:

  • Registering more than one Account, or assisting another person in registering an Account for the purpose of circumventing any restriction, limit, or exclusion applied to an existing Account.
  • Using another person's identity, payment method, or Account credentials without their explicit consent, or allowing another person to use your Account.
  • Engaging in any form of money laundering, including depositing funds derived from illegal activity, structuring transactions to avoid reporting thresholds, or using kikya as a mechanism to transfer or conceal the origin of funds.
  • Attempting to exploit any software vulnerability, game error, pricing error, or system malfunction to obtain an unfair advantage, including but not limited to placing bets on manifestly incorrect odds or exploiting game glitches.
  • Using automated tools, bots, scripts, artificial intelligence, or any non-human method to interact with the Services, place bets, or complete wagering requirements.
  • Colluding with other Players to manipulate game outcomes, share cards or game state information in real time during live casino sessions, or coordinate betting strategies in a manner that constitutes angle shooting or cheating.

kikya employs automated fraud detection, behavioural analysis, and manual review processes to identify prohibited conduct. Where prohibited conduct is detected, kikya may act immediately and without prior notice. All decisions regarding prohibited conduct are final, subject only to a formal dispute resolution process initiated by contacting [email protected].

9

Responsible Gaming

kikya is committed to providing a safe gaming environment and takes its responsible gaming obligations seriously. The Platform provides the following tools to all Account holders at no charge, accessible directly from Account settings:

  • Deposit Limits: Players may set daily, weekly, or monthly maximum deposit amounts. Once set, deposit limits take effect immediately for reductions and after a cooling-off period for increases.
  • Session Time Reminders: Players may configure time-based alerts that notify them after a defined period of continuous play, helping to prevent unintended extended gaming sessions.
  • Cooling-Off Periods: Players may request a temporary suspension of their Account for a period of 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period, the Account cannot be used to place bets or make deposits.
  • Self-Exclusion: Players who wish to permanently or indefinitely suspend their Account may submit a self-exclusion request to [email protected]. Self-exclusion is processed within 24 hours. Once activated, self-exclusion cannot be reversed for a minimum period of six months.

kikya enforces a strict minimum age of 21 years. Age verification checks are conducted on all Accounts and may be repeated at any time. Players who feel that their gambling activity is causing financial, emotional, or personal harm are encouraged to use the self-exclusion tools or contact support for assistance. kikya will never contact a self-excluded player with promotional material.

10

Account Suspension and Termination

kikya reserves the right to suspend, restrict, or permanently close any Account at its sole discretion. Circumstances that may lead to Account suspension or closure include, but are not limited to:

  • Breach of any provision of these Terms, including but not limited to prohibited conduct, provision of false registration information, or failure to comply with KYC requests.
  • A Player's request for self-exclusion or a cooling-off period, or a request by a responsible third party (such as a family member) under kikya's responsible gaming support process.
  • Reasonable grounds to suspect fraudulent activity, money laundering, or other illegal conduct associated with the Account.
  • A court order, regulatory direction, law enforcement request, or other legal obligation requiring kikya to restrict or close the Account.

Upon closure of an Account, any remaining real-money Balance (net of any Bonus Funds, voided winnings, or amounts subject to withholding) will be returned to the Player via their registered BDT payment method, subject to completion of KYC verification. Accounts closed due to confirmed fraud, money laundering, or breach of these Terms forfeit all balances without exception.

11

Limitation of Liability

To the fullest extent permitted by applicable law, kikya shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, including but not limited to: loss of winnings, loss of data, loss of goodwill, business interruption, or any other pecuniary loss, whether arising from breach of contract, negligence, or any other theory of liability — even if kikya has been advised of the possibility of such damages.

kikya's total aggregate liability to any Player for any single claim or series of related claims shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim, or ৳10,000, whichever is greater. This limitation does not apply to liability for death or personal injury caused by kikya's negligence, fraud, or fraudulent misrepresentation.

Platform Availability: kikya does not guarantee uninterrupted availability of the Services. Scheduled maintenance, emergency technical work, or force majeure events (including but not limited to natural disasters, government actions, telecommunications failures, or internet disruptions) may cause temporary unavailability. kikya accepts no liability for losses arising from such unavailability.
12

Privacy and Data Protection

kikya collects, stores, and processes personal data provided by Players during registration, KYC verification, and use of the Services. All personal data is handled in accordance with kikya's Privacy Policy, which is incorporated into these Terms by reference and available at kikya.vip/privacy-policy. By accepting these Terms, you also confirm your acceptance of the Privacy Policy.

kikya implements SSL encryption and industry-standard data security protocols to protect Player information. However, no transmission over the internet or electronic storage system is completely secure. Players should ensure that their own device and network security is maintained to minimise the risk of unauthorised access to their Account.

13

Amendments to These Terms

kikya reserves the right to amend, update, or replace these Terms at any time. The revised Terms will be published on this page with an updated effective date. Where an amendment is material — meaning it significantly affects Player rights, bonus conditions, or withdrawal processes — kikya will provide reasonable notice by displaying a prominent notice on the platform or by email to registered Account holders, where practicable.

Your continued use of the Services after any amendment becomes effective constitutes your acceptance of the revised Terms. If you do not accept a material change, you should close your Account and withdraw any remaining Balance before the amendment takes effect. kikya recommends bookmarking this page and reviewing it periodically.

14

Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. kikya operates as a digital entertainment platform and complies with applicable digital commerce and consumer protection frameworks. kikya does not make specific representations regarding licensing or regulatory approval from any named government body; Players should satisfy themselves as to the legality of online gaming in their jurisdiction before registering.

In the event of a dispute between a Player and kikya, the Player should first contact kikya's support team at [email protected] with a written description of the dispute. kikya will acknowledge the complaint within 48 hours and endeavour to resolve it within 14 business days. If a dispute cannot be resolved through this internal process, the parties may agree to refer the matter to an independent mediator. Pending resolution, both parties agree to continue performing their respective obligations under these Terms to the extent practicable.

15

Contact Us

If you have any questions about these Terms & Conditions, wish to exercise any rights described in these Terms, or need to report a concern regarding your Account or gameplay, kikya's support team is available to assist you. Response times are typically within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]

Have Questions About Your Account?

Browse our FAQ for instant answers, or read our Responsible Gaming guide to understand the tools available to you as a kikya player.

Read Our FAQ Responsible Gaming Guide
21+ Only — kikya is an entertainment platform for adults aged 21 and above. Please play responsibly and within your means.